Your burning question, answered
If you’re new or looking for answers to your questions, this guide will help you learn more about our services and their features.
What approval and conversion rates can we expect?
Approval and conversion rates depend on factors such as geography, payment method, and traffic quality. Our setup is optimized to deliver strong acceptance rates in key gaming markets.
How fast are settlements?
Settlements are typically paid out from T+3 directly to your company account, with full reconciliation reports available in your dashboard.
Which currencies do you support?
We process in EUR and other major currencies, and settle in your preferred currency to help you reduce FX costs.
What documents do I need to get started?
Typically: company incorporation documents, proof of address, UBO and director IDs, and recent processing history. Our team guides you through every step.
Do you offer 24/7 support?
Yes. Our dedicated team is available 24/7 to help with any question or issue, so your payments never stop.
Which businesses does Finateco work with?
We specialise in high-risk merchants, mainly iGaming operators: online casinos, sportsbooks and gaming platforms operating in Europe.
Which payment methods do you support?
Card acquiring (Visa and Mastercard), Apple Pay, Google Pay, EU Open Banking and alternative payment methods.
How long does onboarding take?
Once we have your documents, most merchants go live within a few business days.
Is Finateco PCI DSS compliant?
Yes. Finateco is PCI DSS Level 1 certified, the highest level of card data security.
How do you help improve approval rates?
We route transactions across multiple acquirers and optimise Apple Pay and Google Pay flows to maximise approvals, including for first-time deposits.
Which countries do you support?
We onboard merchants operating across most markets, with a strong focus on Europe. We do not process for the following restricted countries: Afghanistan, Belarus, Brazil, Central African Republic, Democratic Republic of Congo, Iran, Iraq, Israel, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Philippines, Russia, Somalia, South Sudan, Sudan, USA, Venezuela, Yemen, Zimbabwe.
